Return and Cancellation Policy

Returns Policy

Returns is a scheme provided by mall499.com directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.

 

Category Period Conditions
Lifestyle: Clothing (_excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories

Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items.

10 days You may request for a refund /replacement within 10 days of delivery, if it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious & Non-Precious Jewellery, Footwear Accessories. N.A. No refund

 

 

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

 

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetected and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been confirmed received at mall499.com

 

Cancellations

Cancellation Policy

What happen if I want to cancel my prepaid orders from Mall499.com?

Online shopping in India is made easy and affordable at Mall499.com. Any prepaid order can be cancelled with full refund unless it has been shipped. After shipment has released, cancellations can be done with reasonable adjustments as per conditions of that time.

What will be the mode of refund after cancellation of my prepaid orders at Mall499.com?

If applicable, all the cancelled prepaid orders will be refunded at the same bank account from which the payments had been received, with in 10 days after the confirmation email for refund.